Alive Air 5 Year Limited Warranty

Your Alive Air Purifier (excluding filters and UV light bulbs) is protected from the date of the original consumer purchase by our multi-tiered five (5) year limited warranty. If the Air Purifier or any component thereof (excepting filters and UV light bulbs) is proved to be defective by reason of faulty workmanship or materials, Alive Air will, at their option, repair or replace the defective part or product free of charge for labor and materials in accordance with the following limited warranty schedule:

* 5 years on motor [Hint: This is the most important as the motor is where most air purifiers fail. That's why we made the Alive Air motor better than any I've seen].
* 5 years on fan blades and the electric A/C cord.
* 5 years for all plastic covers and casings (impacts or abuse are not covered).
* 3 years on wiring and function buttons and switches.
* 1 year on circuit board, sensors, remote, & internal electrical components including plasma filter.
* HEPA filter and UV light bulbs area excluded from this warranty and should be replaced in accordance with the schedule set forth in the owner’s manual or based on the consumer’s own unique environmental air quality conditions

This warranty shall not apply to damage caused through misuse, excessive wear and tear, neglect, unauthorized repair, to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with Alive Air’s operating and maintenance instructions.

Our repair and replacement center will ONLY cover the cost of ground shipping for returning a repaired or replaced unit or parts to the original consumer purchaser. We do NOT pay for the consumer’s shipping cost to return the product or part to an authorized service center. Should a faster shipping service be requested by the consumer for a repaired or replaced unit or part and/or if the unit or product needs to be shipped outside the continental United States, additional shipping costs will apply and must be paid by the consumer.

Should your air purifier need to be returned for service or repair it must be accompanied with a RA (Return Authorization) number. The RA number must be clearly visible on the external packaging. The absence of an RA number will delay the service or repair process.

Please contact us by email at: aliveair@mchsi.com to receive a RA number prior to shipment.

Alive Air does not ship products outside North America nor extends this warranty to products owned or operated outside this region.

60-Day Guarantee Policy:

To return the product, you must call our Customer Service Department at 1-800-215-1689 and request a Return Authorization Number that will be written on the top of the original box.

The original box and all packing material must be used to return the Air Purifier. Please re-pack the Purifier in the box with the original plastic bag placed over top of the purifier and then tape placed over the bag around the circumference of the purifier to ensure that the Face-plate does not come loose in shipping. Make sure that the styrofoam pieces are securely put back in place in the box.

Be sure to ship back the remote control, remote battery and any paperwork originally sent with the Purifier. You must ship it back to the Alive Air Purifier warehouse (address will be given by the Customer Service Representative) via the courier of your choice. Please email the tracking number to us at aliveair@mchsi.com. This will enable us to track your return package and credit you accordingly.

Once it is received by our warehouse, it will be inspected to make sure that no damage or abuse has occured by the customer. Once a report is then given to us by our staff, a refund will be given to the customer directly to the credit card or paypal account from which the original payment was made.

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(IMPORTANT NOTICE — PLEASE READ)

This Privacy Policy describes the terms of our commitment to your privacy.

PERSONS OR PARTIES COVERED

This Privacy Policy is intended to cover all visitors to this website‚ and all customers. Persons who visit or view this website‚ whether intentionally or unintentionally‚ whether solicited or unsolicited‚ are described herein as “Visitors” and are parties to this Privacy Policy. Finally‚ anyone who orders‚ attempts to order‚ or receives a product sold (recipients) or advertised on or delivered from this website‚ even at no cost‚ is called a “Customer” herein and is subject to this Privacy Policy not only by passive acceptance‚ but by virtue of the Purchase Agreement contract. The website‚ its agents‚ owners‚ operators‚ and employees are referred to collectively herein as “Website”‚ “Site”‚ and/or “Seller”.

PERSONS EXCLUDED FROM THIS WEBSITE ARE STILL COVERED
In the event that a person excluded from this website because of the Terms of Use or from denial of service by the website‚ who nonetheless unlawfully views this site‚ that person remains subject to the terms of this Privacy Policy and is in violation of the Terms of Use.

PERSONS UNDER 18 YEARS OF AGE ARE EXCLUDED FROM THIS WEBSITE
This website is not lawfully accessible to persons under the age of 18 or who are otherwise covered by the provisions of the Child Online Privacy Act of 1998 (COPA). If you are under the age of 18 you must leave this site immediately. Fraudulent use of this website may make you subject to civil or criminal sanctions.

VIEWING AND/OR USE AND/OR COMMUNICATION IS CONSTRUED AS ACCEPTANCE OF THE TERMS OF THIS POLICY
Acceptance of the terms of this Privacy Policy is a portion of the consideration required for your right to visit the website. If you do not accept these terms‚ you have no right to visit this site and you are fraudulently using this site.

A NOTE TO CALIFORNIA RESIDENTS (ONLINE PRIVACY PROTECTION ACT OF 2003 —OPPA)
It is the intent of the Privacy Policy to comply with the California Act. Various provisions throughout this Privacy Policy address requirements of the act. In summary‚ you must presume that we collect electronic information from all visitors. This is not usually personally identifiable. If you purchase a product or service via this website (and thereby become covered by the Act)‚ the purchase agreement you electronically sign prior to purchase allows the website to collect and archive all the personal information you provide and to transmit and/or transfer that personal information to third parties. There is no way you can modify this information and you have no right to do so. Under the terms of the purchase agreement‚ you have no right to view or receive any information about our database. In the event that the website‚ under advice of counsel agrees to divulge information‚ the requesting party must submit whatever information is demanded by the website in insure that the website is releasing information to the correct party. Other provisions of the OPPA may exempt this website from complying. While we take measures to ensure that outside parties do not have access to any information we have about you‚ we do not warranty that outside parties will not breach our system and thus have access to your information. (You should know that merchant service providers do not allow us access to your credit card information.) This Privacy Policy also is subject to change without notice. You are required to read it prior to using the website. By interacting with the website you agree to the terms and conditions of the Privacy Policy. By using the website or purchasing a product through this website‚ you waive the right to use state or federal court systems to address complaints and‚ instead‚ agree to use the American Arbitration Association located in a city and county specified herein.

ABOUT THE PERSONAL INFORMATION THIS WEBSITE COLLECTS AND HOW IT IS USED
This website routinely collects information about its visitors‚ subscribers‚ members‚ and customers. This information is obtained in various ways‚ such as:

VISITOR‚ SUBSCRIBER‚ OR CUSTOMER INFORMATION OBTAINED FROM ‘REGISTRATION’
Registration means that the Visitor‚ Subscriber‚ Member or Customer takes active‚ positive steps to communicate information to this website. This can include a newsletter or subscribing to a mailing list; it can include your participation in visitor surveys; it can include requesting information from the website via email‚ mail‚ or courier; it may be from joining an affiliate program or other membership organization‚ paid or unpaid; it may be from ordering a product.

Occasionally complete credit card information may be provided to the website via fax or a fill–in form rather than regular secure merchant service processing. This information is kept at the highest level of security and is never divulged to anyone except the merchant service provider or for the purpose of communication with the customer.

ONLINE ORDERING
Online ordering via SSL encrypted communication provided by shopping cart services supporting merchant service companies like Visa and Master Card provides information to the website but does not provide complete credit card numbers. In the process of online ordering‚ the customer provides‚ name‚ address‚ city‚ state‚ email address‚ phone number‚ CVV2 (back of card) number‚ and‚ occasionally a member password. You should consider all this information available to the website. This information is used to deliver the product‚ but under the Purchase Agreement you also approve its use for general solicitation purposes.

Order It Now For

Only $299

And We’ll Even Include Free Shipping!

(except Alaska, Hawaii, and PR*)