Alive Air 2 Year Limited Warranty
Your Alive Air Purifier (excluding filters and UV light bulbs) is protected from the date of the original consumer purchase by our multi-tiered two (2) year limited warranty. If the Air Purifier or any component thereof (excepting filters and UV light bulbs) is proved to be defective by reason of faulty workmanship or materials, Alive Air will, at their option, repair or replace the defective part or product free of charge for labor and materials in accordance with the following limited warranty schedule:
* 2 years on motor [Hint: This is the most important as the motor is where most air purifiers fail. That’s why we made the Alive Air motor better than any I’ve seen].
* 2 years on fan blades and the electric A/C cord.
* 2 years for all plastic covers and casings (impacts or abuse are not covered).
* 2 years on wiring and function buttons and switches.
* 2 year on circuit board, sensors, remote, & internal electrical components including plasma filter.
* HEPA filter and UV light bulbs area excluded from this warranty and should be replaced in accordance with the schedule set forth in the owner’s manual or based on the consumer’s own unique environmental air quality conditions
This warranty shall not apply to damage caused through misuse, excessive wear and tear, neglect, unauthorized repair, to damage caused through installation, adaptation, modification or use in an improper manner or inconsistent with Alive Air’s operating and maintenance instructions.
Our repair and replacement center will ONLY cover the cost of ground shipping for returning a repaired or replaced unit or parts to the original consumer purchaser. We do NOT pay for the consumer’s shipping cost to return the product or part to an authorized service center. Should a faster shipping service be requested by the consumer for a repaired or replaced unit or part and/or if the unit or product needs to be shipped outside the continental United States, additional shipping costs will apply and must be paid by the consumer.
Should your air purifier need to be returned for service or repair it must be accompanied with a RA (Return Authorization) number. The RA number must be clearly visible on the external packaging. The absence of an RA number will delay the service or repair process.
Please contact us by email at: aliveair@mchsi.com to receive a RA number prior to shipment.
Alive Air does not ship products outside North America nor extends this warranty to products owned or operated outside this region.
30-Day Guarantee Policy:
To return the product, you must call our Customer Service Department at 1-888-265-3232 and request a Return Authorization Number that will be written on the top of the original box.
The original box and all packing material must be used to return the Air Purifier. Please re-pack the Purifier in the box with the original plastic bag placed over top of the purifier and then tape placed over the bag around the circumference of the purifier to ensure that the Face-plate does not come loose in shipping. Make sure that the styrofoam pieces are securely put back in place in the box.
Be sure to ship back the remote control, remote battery and any paperwork originally sent with the Purifier. You must ship it back to the Alive Air Purifier warehouse (address will be given by the Customer Service Representative) via the courier of your choice. Please email the tracking number to us at aliveair@mchsi.com. This will enable us to track your return package and credit you accordingly.
Once it is received by our warehouse, it will be inspected to make sure that no damage or abuse has occured by the customer. Once a report is then given to us by our staff, a refund will be given to the customer directly to the credit card or paypal account from which the original payment was made.