Comments on: Q&A

By: Tabish

Tabish — Tue, 25 Jan 2011 05:53:17 +0000

EDIT: I noticed in a previous post, carbon is included with HEPA. Thanks !

I also found your deal for under 130 for the Mini !!! Will call tomorrow !

By: Tabish

Tabish — Tue, 25 Jan 2011 05:50:19 +0000

I live in Canada. I am interested in the Mini.

How much is shipping ? How much will additional hepa filters / UV bulbs cost ?

Does the carbon filter require replacement ????

By: Rich

Rich — Thu, 07 Oct 2010 19:04:12 +0000

Call our office for Canada... go to http://www.aliveair.com for the number

By: barb

barb — Mon, 04 Oct 2010 06:49:02 +0000

Can u deliver one of these to Canada? Would love to get one.

By: Marlyn Pounder

Marlyn Pounder — Sat, 28 Aug 2010 10:35:45 +0000

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By: Kevin

Kevin — Sat, 10 Jul 2010 20:59:13 +0000

Are you able to ship to Vancouver,Canada? I was in the process in buying one but I couldn’t change the “Country” shipping address to Canada…

By: Rich

Rich — Sat, 26 Jun 2010 18:38:27 +0000

Hi Katie,

All info is on the aliveair.com website (aliveairpurifier.com is another site).
email: aliveair@mchsi.com

Resetting the cleaning light is easy. Shut the unit “off”. Put a paper clip into the rest button on the far right and push the “Timer” big button at the same time. You’ll hear a beep and it is reset. or watch the video here: http://www.aliveair.com/instructions

By: katie bennett

katie bennett — Mon, 14 Jun 2010 23:10:25 +0000

How do we contact you? I don’t see a email or phone number anywhere on here. I ordered one about 5 months ago, it has a button lit up saying clean metal grid, so I did and also cleaned the filter, put it back together it still says that. whats going on? can I can an email or phone number to the company to tell me what to do?

By: Rich

Rich — Mon, 17 May 2010 23:02:00 +0000

Hi David,

Because it draws air in the front, and shoots it up the back, the placement is not critical. It also does not have to be off the ground. Just have the front of it in a location where it faces the center of the room unobstructed by furniture. (backed against a corner of room or against a wall is fine)

By: David

David — Mon, 17 May 2010 18:53:14 +0000

Where in a living room is a good placement ? Does it need to be up off the ground ?
Thanks

By: Rich

Rich — Wed, 12 May 2010 02:57:11 +0000

Great question. The “Plasma grid” is the same as electrostatic – basically positive and negative ions. The Alive Air has an electrostatic “grid”, others have electrostatic “plates”. All basically the same and this “plasma” version has been around for some time.

By: Charles

Charles — Thu, 06 May 2010 13:41:12 +0000

Thanks Mark. I’ve purchased an Alive Air Purifier and will test drive it.

Can you comment on the following new air purifying technology coming out of Japan?

http://sharp-world.com/plasma_c/features/index.html

By: Rich

Rich — Mon, 03 May 2010 16:59:23 +0000

HI Charles,

We include the carbon for free in the replacement HEPA filters (an affordable $29) . We did this to 1) save our customers money and 2) the carbon (on average) lasts about as long as the HEPA.

Thanks for asking!

Mark
CEO

By: Charles

Charles — Mon, 03 May 2010 15:27:13 +0000

Rich, I’ve read that the carbon filters in purifiers need to be replaced. How is Alive Air different? Do you sell a carbon filter separately, and how often would it need to be replaced? How often does the Hepa filter need to be replaced?

By: Rich

Rich — Tue, 27 Apr 2010 12:47:09 +0000

Yes.. It may take a day or two before FedEx emails you their tracking info… even if the unit is already on it’s way… Thanks for asking

By: Rich

Rich — Tue, 27 Apr 2010 12:43:31 +0000

I’m having one of ur staff send you the link to our Canadian store… you can email us at aliveair@mchsi.com (if you don’t get it… Thanks

By: Rich

Rich — Tue, 27 Apr 2010 12:42:43 +0000

HI,

Unfortunately we don’t ship to Singapore. The expense is huge. You do change just the HEPA and UV bulb..
It does not emit ozone.
The 5-year limited warranty is available (the details ) on aliveairpurifier.com (link at the bottom for warranty).
The exchange on 350 would be 3-4 times.

Blessings

By: Abraham Teo

Abraham Teo — Tue, 27 Apr 2010 10:17:14 +0000

1). I live in Singapore and wonder you deliver to Singapore and if so, what are the shipping charges. 2). Secondly, can you confirm that the only things that need to replace are the hepa filter and UV bulb? What is your 5-year warranty on, parts and filters? 3). What is the air change per hour (for my bedroom i. e 350 sqy ft)? 4) Does the oxidation and ionization of the UV/TiO2 and photocatalyst plates emit ozone.

Hope to hear from you soon as I urgently need one.

By: Frantz David

Frantz David — Mon, 26 Apr 2010 17:29:57 +0000

I would like to know if you ship to Canada or u have a place in Canada (Montreal) where i can buy it and your free shipping is still good for Canada or the states only
Thank you
Regards

By: Michael McDonald

Michael McDonald — Mon, 12 Apr 2010 02:33:46 +0000

Do you send a shipment tracking notification? I ordered several days ago and haven’t seen anything. If there is going to be an extended delay, I need to know that so I can make alternative arrangements.